Lead UX/UI designer on the Human Centered Design Team for iQIES (Internet Quality Improvement and Evaluation System) for Centers for Medicare & Medicaid Services (CMS).

Led design team on Clinical Laboratory Improvement Amendments project work to ensure quality laboratory testing (CLIA).

Digitized and improved CLIA Intakes and Billing processes, redesigning legacy programs into user-friendly and intuitive online platforms. Supported CMS in this ground-breaking modernization, transforming programs from paper processes to fully digital services. CLIA design and development successes include:

• Successful onboarding of 65K labs that received electronic notifications [via iQIES Announcements and Notifications, iQAN project, 2023],

• Delivery of 60K electronic CLIA certificates (2023), and

• Digital shipment of 19K fees to labs since project launch in November 2023

Designed various portions of the LTCSP application within iQIES (Long Term Care Survey Process). Projects include Investigation Assignments and Reporting.

• Modernizing CMS health systems has improved the quality of care given to 100+ million Medicare and Medicaid beneficiaries.

Co-authored a three-part article series showcasing the value of human-centered design in government agency digital modernization

• How the ‘Voice of the Client’ drives efficiency

• How the ‘Voice of the Client’ sparks innovation

• How the ‘Voice of the Client’ delivers value
  

Researched, designed and prototyped more approachable and valuable experiences for various global insurance applications.

• Collaborated with product owners, front-end design teams, developers, and stakeholders to redesign company website, AFSI EasyPay and AmTrust Online for both desktop and mobile platforms.

• Reduced agents’ quote time by 4.5 minutes at a 40% improvement rate to improve sales by $500 million as a result of implementing UX enhancements.

• Lead designer of new design system, focused on usability, accessibility and WCAG compliance. Led design efforts on subsidiary AmVenture start-up brand.

• Coded custom responsive HTML/CSS email templates for AFSI Marketing

Experience designer for digital onboarding within the account selection and enrollment team (AS&E).

• Led UX strategy for digital onboarding within the AS&E, collaborating with product and leadership teams to analyze, research, and redesign a client-facing proposal and onboarding tool.

• Visualized current and future state end-to-end onboarding flows to pinpoint and address key pain points

• Engaged in research sessions with financial advisors for qualitative feedback

• Conducted iterative usability testing sessions, reducing errors by ~20% and informing future-state product roadmap acceptance criteria

Art direction, editorial layout and digital web design for Food Processing Magazine for:

• 60K+ magazine subscribers, 70K unique monthly sessions and 15K+ eNewsletter and special reports reach

• Interactive PDF design using HTML, JavaScript
  

Art direction and editorial design of RSES Journal.

Art direction and content design for print, web, and social collateral for Energy and Buildings industry magazines: Contracting Business.com, Contractor Magazine, and HPAC Engineering.

• Creation and management of web materials utilizing content management systems and HTML/CSS
  

Creative concept, direction, and execution of print and interactive web design collateral for national and global B2B brands.

• Designed and coded client microsites, emails, using HTML, CSS and JavaScript.

• Lead artist on 2011 print ad campaign.